Privacy Policy

Basic Policy on the Protection of Personal Information

• When acquiring, using, or providing personal information, the Company will clearly specify the purpose of use to the individual, obtain such information by lawful and fair means, and handle it appropriately within the scope of the stated purpose.

• All officers and employees shall comply with the Act on the Protection of Personal Information and other applicable laws, regulations, guidelines, and standards (collectively, “Applicable Laws, etc.”).

• The Company will take necessary measures to prevent leakage, loss, or damage of personal information and will promptly implement corrective actions in the event of any such incident.

• The Company implements appropriate organizational, technical, and physical security measures to protect personal information.

• The Company will respond sincerely and promptly to complaints and inquiries regarding personal information.

• The Company will continuously review and improve its personal information protection management system.

1.Scope of Personal Information Collected

• 1.1

  For customers (those who purchase the Company’s products), the Company requests the provision of name, address, telephone number, and email address when accepting orders.

• 1.2

  For users of the email newsletter service, the Company requests name and email address, and may optionally request additional information such as date of birth.

• 1.3

  When inquiries are made through the website, the Company requests name, address, telephone number, email address, and details of the inquiry.

• 1.4

  The website automatically collects information such as internet domain names, IP addresses, on-site search queries, and other information related to browsing activity. Cookies (information sent from the server to the user’s browser and stored on the user’s device to identify the user) are used solely to improve usability and do not directly contain personal information. However, such information may be treated as personal-related information when combined with other data.

2.Purpose of Use of Personal Information

Except where prior consent has been obtained from the individual or where otherwise permitted under Applicable Laws, etc., the Company will use personal information only for the following purposes and will not use it beyond this scope:

• 2.1

  Personal information described in Section 1.1 will be used for order management, product delivery, and providing information regarding the Company’s or its affiliated group companies’ products and services, as well as other important notices.

• 2.2

  Personal information described in Section 1.2 will be used to provide information regarding the Company’s or its affiliated group companies’ products and services.

• 2.3

  Personal information described in Section 1.3 will be used as reference for planning the Company’s products and services. When responding to inquiries, the Company will use name, address, telephone number, and email address. Such information may be shared with relevant departments, including manufacturing and management divisions, depending on the nature of the inquiry.

• 2.4

  Personal information described in Section 1.4 will be used as reference information to ensure the smooth operation of the Company’s website services.

• 2.5

  Individuals who do not wish to receive information from the Company or its affiliated group companies may contact the Company at any time to request suspension of such communications.

3.Provision to Third Parties and Joint Use

The Company may provide personal information to third parties when required by law or when necessary for outsourcing operations (such as delivery services), within the scope necessary to achieve the intended purposes.

The Company will jointly use personal information provided by customers as follows:

• 3.1

  Scope of Joint Users: Directly operated stores and group companies listed on the Company’s website

• 3.2

  Items of Personal Information: Name, address, telephone number, email address, and product purchase history

• 3.3

  Purpose of Use: To provide better products, services, and related information to customers

• 3.4

  Responsible Party for Management: The representative director (CEO) of each group company

4.Requests for Disclosure, Correction, or Deletion of Personal Information

Upon request from the individual, the Company will disclose personal information held by the Company, except where such disclosure would significantly interfere with the proper conduct of the Company’s business or as otherwise permitted by law. In such cases, the Company will verify the identity of the requester in accordance with prescribed procedures.

If any disclosed personal information is found to be inaccurate, the Company will promptly correct it.

If the individual requests suspension of use of personal information or cessation of provision to third parties or joint use, the Company will promptly comply with such request, provided that it does not interfere with the proper execution of business operations.

For request procedures, please contact:
Personal Information Desk
Email: support@condehouse.co.jp

5.Revision of the Privacy Policy

The Company may review and revise this Privacy Policy as appropriate in response to amendments to Applicable Laws, etc. or changes in Company policies. The revised policy will be posted on the Company’s website as needed.

Even in the event of revisions, the Company will not use personal information beyond the purposes specified at the time of collection or beyond the scope of joint use.

6.Contact for Inquiries

For comments or inquiries regarding this Policy or the handling of personal information, please contact:

CondeHouse Co., Ltd.
Tel: +81-166-47-1188 (Business hours: Weekdays 9:00–17:00)
Fax: +81-166-49-2225
Email: support@condehouse.co.jp